Liquid error: 419: unexpected token at '{ "label": "10. Can I change the default IVR secret PIN?", "url":"/support/solutions/articles/35000146106-10-can-i-change-the-default-ivr-secret-pin-" }] } '

10. Can I change the default IVR secret PIN?

Modified on Mon, 30 Dec, 2019 at 3:46 PM

Yes, you can change the default IVR secret PIN. Please follow the below steps

Dial our IVR number (01-5970100)
Select the Preferred Language (1 for Nepali and 2 for English)
Press 4 to select the “IVR PIN Change” option, once this option is selected, you will receive a message with 5 digit OTP during the call (do not disconnect the call).
Enter the 5 digit OTP and press #.
Now enter the desired PIN and press #.
Re-enter the desired PIN and press #.
You have now successfully changed the IVR pin, do not share the IVR pin with anyone.

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