Yes, you can change the default IVR secret PIN. Please follow the below steps

  • Dial our IVR number (01-5970100)
  • Select the Preferred Language (1 for Nepali and 2 for English)
  • Press 4 to select the “IVR PIN Change” option, once this option is selected, you will receive a message with 5 digit OTP during the call (do not disconnect the call).
  • Enter the 5 digit OTP and press #.
  • Now enter the desired PIN and press #.
  • Re-enter the desired PIN and press #.
  • You have now successfully changed the IVR pin, do not share the IVR pin with anyone.