I haven’t used my account for a long time, what should I do?

lf you do not perform transactions (either debit transaction or credit transaction, either physically presenting in the Bank or through electronic delivery channel) into your account for consecutive 3 years in case of saving deposit account and for consecutive 6 months in case of current and call account, the account status will be automatically changed to "dormant" by the system. All debit transactions to dormant account are restricted till you reactivate the dormant account by submitting dormant account activation application along with updated KYC Form and copy of valid ID card. However, Credit transactions are not restricted but after completion of credit transaction the account status remains dormant.