Renewed Cards for expired cards shall be sent automatically by the Bank to Cardholder’s Branch maintaining the account 1 month prior to the expiry. Please visit your Branch to collect the card. Please note that auto-renewal shall be done only if the Bank is able to collect renewal fee from the cardholder’s account. Thus, you should ensure to maintain sufficient funds in the account for auto-renewal.

If you card is damaged, you can request replacement card from any of our Branches. Replacement cards in the form of Instant Cards will be provided instantly. If you need Name Personalized cards, you need to wait for few days. For Kathmandu Valley Branches, it would take around 3 days and for outside Kathmandu Valley Branches, it may take around 7-10 days.